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Free Standard Delivery on orders over €120 (Exclusions Apply*) Refer a friend and earn €10 28-day returns
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QUICK RETURNS

Follow the simple steps below in how to return your unwanted items.

1. Register Your Return

Click here to start your return with our return partner, ZigZag. You will be subjected to ZigZag’s T&C’s and Privacy Policy.

2. Post Your Return

Proceed through the portal and you’ll be given the option to choose a carrier to fulfil your return.

3. We'll Do The Rest

Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
Eligible returns are in pristine condition and requested within 28 days of receipt. Queries for returns that fall outside the policy can be raised via our customer service team who you can reach here in the Help Centre You can read our extended Returns Policy below for full Terms Conditions.

Returns Policy FAQ'S

Our returns policy is simple! You have 28 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in pristine condition. This means they’re unopened, unused and any seals are intact.

If you receive a damaged, faulty or incorrect item, please contact our customer service team. Please find the customer service section here, who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.

Please note, we don’t offer exchanges. You will need to place a new order and return your original for a refund.

Please see our Terms and Conditions for full details. This policy is offered in addition to your legal rights.

Please find the cost for returns in your country here.

Please click here to start your return.

We want all of our customers to enjoy their products. If you’re not happy with your order and you are able to return the product in accordance with our Returns Policy, you can send it back to us.

Please click here to start your return.

Once received (and provided that your return complies with our Returns Policy) we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.

Your refund should be returned to your account within 5 working days of receiving your return and we’ll send you an email to let you know it's on its way!

If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team. Please find the Customer Service Section here.

Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned. You can contact us through your account using the online message centre. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.

We have high standards when it comes to packaging your order however mistakes do occur from time to time. Please contact us with all information you have. As part of our customer objectives, we will do our utmost to resolve your query with speed, ease and with absolute minimal inconvenience. We review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action.